Carter Group is committed to providing high-quality Security, Fire, and Electrical Systems including design, installation, commissioning, and maintenance through an effective Integrated Management System (IMS). Our approach considers all internal and external factors that may impact our strategic direction and is aligned with the principles of ISO 9001:2015.

We apply our corporate values and business objectives across all operations, promoting a culture of innovation, continuous improvement, and customer satisfaction.

Our Commitments:

Customer Focus & Compliance:

• Consistently meet or exceed customer expectations for quality, reliability, and performance.
• Working within alliance agreements, joint ventures, partnerships, partnering arrangements and conventional relationships to acceptable systems.
• Providing products, services and solutions that meet the needs and aspirations of its customers.
• Ensure compliance with ISO 9001:2015, British Standards, industry codes of practice, and all relevant legal and regulatory requirements.

Quality Management & Performance Improvement:

• Maintain an effective and continually improving Quality Management System (QMS).
• Establish and monitor measurable quality objectives, such as reducing non-conformances, enhancing on-time project delivery, and improving customer satisfaction.
• Regularly evaluate process effectiveness through internal audits, performance reviews, and risk-based thinking.

Competence & Training:

• Provide ongoing training and development to ensure employees are competent in their roles.
• Promote a culture of responsibility and accountability at all levels.

Operational Excellence & Efficiency:

• Targeting the reduction of remedial and abortive work and the wastage of material resources by carrying out operations in an effective and efficient manner.
• Reduce waste, remedial work, and inefficiencies through process optimization and resource management.
• Utilize data-driven decision-making to enhance productivity and service quality.

Innovation & Continuous Improvement:

• Encourage the identification and implementation of innovative solutions to improve business performance.
• Consistently meeting the quality of products and services specified by clients and continuously improving performance in all activities.
• Monitor and improve KPIs through regular reviews and corrective actions.

This policy is communicated to all employees and stakeholders and is reviewed annually to ensure its ongoing suitability, effectiveness, and alignment with ISO 9001:2015.

Signed:

Danny Cosker, Managing Director
Carter Services Group Limited & Carter Security Limited

Date:

21st February 2025